I was referred to Dr. Chien for Endodontic care. I had a wonderful experience all around.
From the first time I walked in to their office, it was a WOW moment. Now, I am a very picky patient, I have many expectations. Dr. Chien and her team surpassed my expectations.
Dr. Chien's office is everything I was looking for. Her office is beautiful, the decor was done with great taste and her office is comfortable and inviting. They use a paper-less system which I loved. Instead of getting a clipboard to fill out many forms, I was seated in front of a Computer and was typing away my basic information into their data base, this was a one time entry, from there on all of the rest of my visits I was taken straight back to the treatment room.
Dr. Chien's staff is very courteous. They have wonderful customer service skills. The reminder calls are done in professional manner. I personally appreciate those calls because I have a very busy schedule. Pratna is one of the best Receptionists that I got to know and her friendly smile came across that phone call every single time.
I appreciated that my appointments had NO WAIT time in the lobby. As soon as I walked in they were ready to take care of me. The treatment room was amazing. Their chair is very comfortable and they offer you a blanket.
They use the latest technology. The x-rays were painless and they appeared immediately in their computer. When they prepare you for treatment they use this blue piece that they call a "Rubber Dam" (it was so interesting I had to ask what it was called) this gadget is THE BEST!! It is placed over your mouth so that Dr. Chien and her team can focus on the tooth that is to be worked on and it still allows you to breathe very comfortably. It helped to block out the water, the air and any particles that can fall in your mouth, AMAZING!
Dr. Chien was able to start the treatment immediately. Dr. Chien's hands are so gentle. I NEVER FELT ANY PAIN. A combination of being comfortable and the soft music that is played in the room actually made me fall asleep, a couple of times (I was so embarrassed!.)
If you are looking for a clean, professional, efficient Endodontist, Dr. Chien's office brings all of it and more. - Carolina R.